Refund policy

RETURNS AND REFUNDS POLICY

Thank you for shopping with Rejecting Retail Studio. We create both custom and ready-to-ship pieces. Please review the policy below before placing your order.

CUSTOM AND PERSONALIZED ORDERS
Custom, made-to-order, and personalized items are final sale and are not eligible for returns or refunds. This includes items that are made based on your request, customized with names or dates, created in a specific size or color, or produced using your submitted artwork.

If there is an issue with workmanship or a mistake on our end, we will make it right. Please contact us within 48 hours of delivery with your order number and clear photos.

READY-TO-SHIP ITEMS
 Certain ready-to-ship items may be eligible for return within 7 days of delivery if they are unused, unwashed, and returned in original condition and packaging.

Return shipping costs are the responsibility of the customer. Original shipping fees are not refundable.

Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow your bank time to process the refund.

ITEMS NOT ELIGIBLE FOR RETURN
Returns are not accepted for:
- Custom, personalized, or made-to-order items
- Digital downloads
- Gift cards

-Earrings or intimate clothing
- Items marked final sale
- Items that show signs of use, wear, washing, or damage after delivery

 

EXCHANGES
We do not offer direct exchanges at this time. If your ready-to-ship item qualifies for return, you may place a new order after the return is approved.

DAMAGED, INCORRECT, OR MISSING ITEMS
If your order arrives damaged, incorrect, or missing items, contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging. We will review and provide a replacement or solution when appropriate.

LOST OR STOLEN PACKAGES
If tracking shows Delivered but you did not receive your package, please check with your household, neighbors, and local carrier first. We can help you file a claim, but we are not responsible for packages marked delivered by the carrier.

HOW TO REQUEST A RETURN OR REPORT AN ISSUE
Email us at rejectingretail@gmail.com with:
- Your order number
- The reason for your request
- Photos if relevant